FAQ

Q1. Do I need to register as member in order to proceed for shopping?

No, you can choose to checkout as “Guest”. Registered as member is totally free of charge, this allows you to receive our latest updates from time to time and enjoy discount privileges during promotional period. Also, our system recalls your profile right away during next purchase and you can login to track your order status online.

Q2. How to handle product with defects after delivery?

Please contact our CS representative within 48 hours upon receipt of the goods, we shall follow-up and handle the case as soon as possible. To protect the best of your interest, please take a photo shot on the goods and send us, do not dispose the suspected defective goods and please keep all packings and accessories that comes with the goods, until our staff handled the case and advise you on the next step arrangement.

Q3. What is the delivery schedule?

We shall deliver your purchased items after 2-3 working days upon receipt of your order and full payment. Our CS representative shall contact you by SMS or email one day prior to the delivery date. No delivery will be made on Sundays and Public Holidays. Delivery service area does not cover Outlying Islands (except Tung Chung, Discovery Bay) and Restricted Areas.

Q4. How much is the delivery charge?

Free delivery for orders over HK$400. Orders under HK$400 have a HK$60 delivery charge. A surcharge of HK$30 will be imposed on delivery to Tung Chung, Discovery Bay and Ma Wan areas. An additional delivery fee of HK$20 per floor will be charged for buildings without lift or delivery can only access through staircases, we recommend customers picking up their orders on Ground Floor or Lobby Floor.

Q5. How can I pay online if I do not have credit card?

Customers can choose to pay by PayMe, FPS or Bank/ATM Transfer. Please pay within 3 hours upon order placement and send us your payment proof (bank-in slip) by email cs@PepperEat.com or WhatsApp +852 6990 7700, we shall process your order upon receipt of full payment.

Q6. Why I can’t receive the Order Confirmation and Order Receipt?

We shall send you the Order Confirmation and Order e-Receipt by email upon order confirmation. Please check your “Junk Mail Folder” in case you do not receive it, or contact our CS Support for assistance.

Q7. How do I track my order?

Once order confirmed, customers can login to the webpage and track the order status under “My Orders”. Our CS representative shall contact you by SMS or email prior to delivery.

Q8. Do you have international shipping?

Apologies, we deliver within Hong Kong only at this stage.