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Payment & Delivery


PAYMENT METHODS


At PepperEat.com, your payments are simple and secure! We accept various payment methods.

  • Credit Card or PayPal
  • Apple Pay
  • FPS
  • Bank or ATM Transfer
  • PayMe
  • Alipay
  • WeChat Pay


Faster Payment System (FPS)
FPS Mobile Number ID: 69906880


Bank Transfer Account Details
Bank: The Hong Kong and Shanghai Banking Corporation Limited
Account No.: 819-463720-838
Account Name: Jay World Limited

Please pay within 3 hours upon order placement and send us your payment proof (bank-in slip) by email cs@PepperEat.com or WhatsApp +852 6990 7700, your order will be processed accordingly upon receipt of full payment.


PayMe
PayMe Link: https://qr.payme.hsbc.com.hk/2/BUZzct5nnkh1oQrWgxUzbH
OR Scan below QR Code in your PayMe App.
Note: Please indicate your Order No. under remarks for our easy tracking.




ORDER GUIDELINES


1. Order Online – Click your desired items to purchase and put to Shopping Cart.


2. Checkout – Click “Checkout”, input your delivery address and select your payment methods. Free delivery for orders over HK$500. Login your account before checkout allows the system to recall your profile right away and saves your time.


3. Payment – Customers can choose to settle payment by Credit Card, Apple Pay, FPS, Bank/ATM Transfer or PayMe. Your order will be processed upon receipt of full payment.


4. Delivery – We shall deliver your purchased items on your designated date. Our CS representative shall contact you by SMS or phone one day prior to the delivery date.


5. Collect at Pick-up Point – Customers can choose to pick-up the goods from PepperEat Pick-up Point located at Fo Tan, please put your request under “Remarks”. Pick-up Point opening hours, Mon-Fri 10:00-17:30; Sat 10:00-13:00; closed on Sundays and Public Holidays. Address: Room 308, 3/F., Block B, Wah Luen Industrial Centre, 15-21 Wong Chuk Yeung Street, Fo Tan, Sha Tin, New Territories, Hong Kong.


6. Customer Service – Feel free to contact us at 8300 1002 for further assistance.



DELIVERY SCHEDULE


To maintain the freshness and quality of our products, you are recommended to place your order at least 1 working day　(2 working days for Discovery Bay) in advance. Next day delivery can be arranged if you place your order before 12noon.  No delivery will be made on Sundays and Public Holidays. Delivery service area does not cover Outlying Islands (except Discovery Bay, Tung Chung and Ma Wan) and Restricted Areas.


Surcharge applied for delivery to Discovery Bay, Tung Chung, Ma Wan, Mui Wo, Tai O and Ngong Ping areas.


Buildings without lift or delivery can only access through staircases subject to additional delivery charge, we recommend customers picking up their orders on Ground Floor or Lobby Floor.


Delivery times slots are our best estimates, and subject to traffic, weather and other unexpected conditions. We will try to inform you of any delivery delays and make alternative delivery arrangements if possible.



Packaging & Logistics


All frozen products will be packed and transported by reusable insulated pouch. Our CS representative shall contact you by SMS or phone one day prior to the delivery date. Please keep your phone on as driver will contact you 1-2 hours before arrival. Regretfully PepperEat.com may charge for re-delivery or redirection of failed orders.



Delivery Charge


    Purchase Amount (net)         Delivery Charge    
HK$500 or above FREE
Below HK$500 HK$60

A surcharge of HK$30 will be imposed on delivery to Discovery Bay, Tung Chung, Ma Wan, Mui Wo, Tai O and Ngong Ping areas.


If vehicles are not able to enter some narrow roads, customers may be asked to collect shipments at designated locations: Mui Wo Ferry Pier, Mui Wo Municipal Services Building, Tai O Bus Terminal Public Car Park, Ngong Ping Public Car Park.


An additional delivery fee of HK$20 per floor will be charged for buildings without lift or delivery can only access through staircases, we recommend customers picking up their orders on Ground Floor or Lobby Floor.


On-site delivery may not be available for certain delivery address during pandemic. We shall deliver the goods at the ground floor lobby or the nearest location. We apologize for an inconvenience caused.


Delivery Timeslot

11:00 – 20:00

(Delivery service to Discovery Bay is available on every Mon, Wed and Fri, 13:00 - 17:00. Delivery service to Mui Wo, Tai O and Ngong Ping is available every Tue, Thu and Sat, 13:00 - 17:00.)

* No guaranteed or specified delivery time arrangement. Actrual delivery time subject to the traffic confition and routing.